Online Privacy

We value your trust and handle your personal information with care. The following online practices demonstrate our commitment to maintain your online privacy and security.

Online Information Collection and Use
We may collect, use, and share the information you provide to us online as indicated under our Privacy Policy.

Security
We take every precaution to ensure your information remains confidential. The information you provide to us on our Web site is encrypted and protected with an encryption method called Secure Socket Layer (SSL). While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are just ‘surfing’. To send us secure e-mail, you should use our Direct Mail. Regular Internet e-mail is not secure.

Pacific Community Credit Union also ensures the security of your information with world-class:

  • Information and access code encryption
  • Firewalls
  • Physical security measures
  • Internal and External audits

All internet access to Pacific Community Credit Union must pass through secure zones and firewalls that are employed to protect member security.

Password Protection & Data Security
Member’s passwords are stored in an encrypted format and no one, including Pacific Community Credit Union’s employees, has access to those passwords. Account information is transmitted using a technology called Secure Socket Layers (SSL), which creates the secure encrypted connection.

Audits and Inspections
Pacific Community Credit Union’s security infrastructure is audited and inspected by external firms that specialize in security processes and technologies.

Virus Protection
All email into and out of Pacific Community Credit Union is scanned for viruses. Pacific Community Credit Union’s state-of-the-art virus detection software allows us to add “rules” for additional protection and automatically checks the software provider’s web site for updated virus signatures on a daily basis.

Physical Security
Pacific Community Credit Union restricts access to computer servers to those personnel who require access as part of their job description.

Cookies
A cookie is a piece of data stored on the hard drive of your computer containing information about you. Cookies do not contain viruses and most cannot review any of your personally identifiable information unless you willingly provide it as a user on a site.

We use cookies to track and target your interest in order to enhance your online experience with us. Any time a cookie is used, the information is encrypted for our use only and protected from third party access.

Log Files
We use IP addresses to analyze trends and administer the site. IP addresses are not linked to personally identifiable information. Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to be careful when leaving our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Online Privacy and Security statement applies only to information collected by this Web Site.

Protecting Children’s Privacy Online
From our Web sites, we do not knowingly collect or use personal information from children under 13 years of age.

Your Choice
If you want to discontinue your access to this Web site or correct your personally identifiable information, you may send mail to the following postal address:

P.O. Box 34003
Fullerton, CA 92834

Call our Member Service Center at 800.656.2328, or visit your local Pacific Community branch. Please note that in some cases a written confirmation may be required.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you may contact:

Marketing Department
Pacific Community Credit Union
401 Imperial Hwy.
Fullerton, CA 92835
marketing@yourcreditunion.com

As we move forward with future remote access services, you can be assured that Pacific Community Credit Union will continue to use the latest Internet security measures available to protect your confidential information.