illions of Americans are finding themselves and their finances in the middle of huge megamergers.
Megabanks claim mergers mean convenience and profits that will allow them to be "one-stop" financial stores. But according to a survey by Synergistics Research Corp., Atlanta, most consumers aren't sold on the idea of the single institution, one-stop shopping experience. In fact, more than half of consumers experienced a problem after their banks merged.
Here's the list:
25% indicate higher fees or charges
24% report change in bank personnel
23% note change in account features
18% say service declined
14% experience branch closing
13% cite mistakes made on accounts
10% say the bank changed or eliminated an account
8% say electronic services were more difficult to use
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