© 1997 Credit Union National Association, Inc.
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Editorial and Business Staff
Susan Tiffany, editor
Sue Lanphear, managing editor
James Hanson, editorial director
Mark Condon, publisher
Philip Heckman, director of sales and finance
Kathleen Beckett, director of information technology and systems
Joe Day, managing editor, advertising and business development
Debbie Michels, customer services specialist
Contributing to this issue:
Sharyn Alden, Kristin Baird Rattini,
Steven McFarland, Dick Radtke
Design and Production Staff
Roger Napiwocki, director
Linda Des Lauriers, art director
Diane Marty, graphic designer
Barb Bender, production coordinator
Sue Day, editorial coordinator
Sharon Dresen, composition specialist
Kevin Knope, on-line administrator
Dorothy Steffens, manager, on-line services
Debra Burnett, marketing and
Eastman CU, Kingsport, Tenn.
Mike Hudson, senior vice president,
Clay Kearley, manager,
Liz Letcavage, assistant vice president,
communications, Pennsylvania CU League, Harrisburg
Robin Marohn, marketing director,
Bonnie Miller, marketing director,
Kim Schneider, business development manager,
Table of Contents
Used Cars Consumer Complaints Fast Facts
|©1997 Credit Union National Association, Inc.|