© 1998 Credit Union National Association, Inc.
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Editorial and Business Staff
Susan Tiffany, editor
Sue Lanphear, managing editor
James Hanson, editorial director
Sara Lathrop, editorial intern
Mark Condon, publisher
Philip Heckman, director of sales and finance
Kathleen Beckett, director of information technology and systems
Joe Day, managing editor, advertising and business development
Debbie Michels, customer services specialist
Contributing to this issue:
Sharyn Alden, Dianne Molvig,
Mary Ann Pels, Kristin Baird Rattini
Design and Production Staff
Roger Napiwocki, director
Linda Des Lauriers, art director
Diane Marty, graphic designer
Barb Bender, production coordinator
Sue Day, editorial coordinator
Sharon Dresen, composition specialist
Matt Solomon, senior editor
Dorothy Steffens, manager, on-line services
Debra Burnett, marketing and
Eastman CU, Kingsport, Tenn.
Mike Hudson, senior vice president,
Clay Kearley, manager,
Liz Letcavage, assistant vice president,
communications, Pennsylvania CU League, Harrisburg
Robin Marohn, marketing director,
Kim Schneider, business development manager, GenFed FCU, Akron, Ohio
Scott Sutherland, senior vice president
Table of Contents
Phone Cards Managing Windfalls Fast Facts
|©1998 Credit Union National Association, Inc.|