Do you ever think you're the only one upset with a product or service? Wonder what bothers other
consumers most? Auto sales and repair, home improvement, household goods, and credit and lending top the
annual list of Top 10 consumer grievances, according to the eighth consumer complaint survey by the
National Association of Consumer Agency Administrators (NACAA) and the Consumer Federation of America
(CFA), as reported in Credit Union Magazine's News Now.
For the first time, auto leasing joined the list of complaints handled by 50 city, county, or state
consumer agencies in 1998the latest study available. Twenty percent of consumers complained about
auto leasing, which holds the No. 7 slot.
Internet complaints increased 39% from the previous year, but still didn't make the list. Complaints
included refund and billing disputes with providers, merchandise, misleading claims, and auctions where
bidders received goods other than what they bid on or failed to receive the goods.
|Top 10 Consumer Complaints|
| 1.|| Auto sales||72 %|
| 2.|| Auto repair||70|
| 3.|| Home Improvement||68|
| 4.|| Household goods||48|
| 5.|| Credit and lending||40|
| 6.|| Mail order||24|
| 7.|| Auto leasing||20|
| 8.|| Landlord/tenant||20|
| 9.|| Utilities/phone companies||18|
| 10.|| Travel and tourism||16 %|
Note: Percentages refer to the percent of consumers surveyed listing the complaint in the top five areas of complaint.
Source: NACAA and CFA.