February 29, 2016

Dear Member:

Our current voice response banking system, Tellerphone 24, will no longer be available as of March 31, 2016. Our host system no longer supports the programming necessary to run Tellerphone 24. After careful consideration the Board of Directors has elected to direct our resources to improvements in our online and mobile banking platforms to provide the same information that Tellerphone 24 provides.

Our online banking system, Pacific Community Online, allows you to conduct every transaction that you can do with Tellerphone 24. Our mobile banking application, PCCU Mobile, provides the same account accessibility and even has the ability to deposit checks by snapping a picture of the check with your smartphone. Please check out our online banking system at yourcreditunion.com or download the mobile ap on your smartphone today. PCCU Mobile is available at no charge in both the App Store (iOS) and the Google Play Store (Android).

Of course, our branch locations and Member Service Center will also be available to help with your financial needs. Please contact our Member Service Center toll free at (800) 656-2328 if you have any questions. The Service Center is staffed Monday through Friday from 8 AM to 6 PM.

Thank you for banking with Pacific Community. We sincerely hope that you find the many ways to do business with Pacific Community Credit Union easier to use than ever before. We look forward to continuing to provide you with Financial Solutions You Can Trustâ„¢.


Kevin Pendergraft